Service Assurance
Managing, monitoring, and continuously improving
At Arodal, we deliver a comprehensive range of eco-friendly, professional cleaning services designed to maintain clean, safe, and high-performing work environments.
"Thank you for stopping by Friday to help us out with our Men's Room problem! I wanted to let you know that the janitors did a beautiful job! Thank You "
Renton. 2013
Our Service Assurance Program
At Arodal, service quality is not left to chance—it is actively managed, monitored, and continuously improved. Our Service Assurance program is designed to provide every client with a cleaning experience that is reliable, responsive, and completely worry-free. With over 50 years of experience, we understand that consistent communication, clear accountability, and fast response times are essential to maintaining high standards and long-term client relationships.
We closely monitor customer satisfaction through direct communication, real-time reporting, and structured follow-up procedures. Our goal is simple: to deliver a level of service you can trust and confidently recommend. Through the valuable feedback we receive from both our clients and cleaning teams, we have developed proven systems and processes that ensure nothing is overlooked and every concern is addressed promptly and effectively.
Tools We Use
To support our Service Assurance commitment, we utilize a range of tools and communication systems designed to keep you informed and in control at all times. Our 24/7, 365 customer service line ensures immediate response whenever you need assistance, while direct email access allows you to connect with operations managers quickly and easily.
Customer Service Line
24/7 - 365 support line. Immediate response
Direct Email Contact
24 hour customer access to operations managers.
Mobile Communications
Requests and information input in real time. Handheld technology. Accurate and tracked.
Area Manager Oversight
Regular client contact and close oversight of account.
Evening Managers
Trouble shoots, undertakes regular scheduled visits and reviews outcomes
Your Operations Support Team
With Arodal, you will always know who to contact, what to expect, and have access to real people who are ready to help. Our dedicated Operations Support Team works behind the scenes and on-site to ensure your service runs smoothly at all times.
Our Proven Process
We believe that great service comes from clear and consistent processes. When you have a request, question, or concern, our structured response system ensures it is handled quickly and professionally.
1. Contact Us
Reach out anytime via phone, email, or text—24/7, 365 days a year.
2. Request Logged
Your request or concern is recorded immediately for tracking and accountability.
3. Manager Follow-Up
An Area Manager connects with you to understand the issue and discuss next steps.
4. On-Site Action
The Evening Manager meets the cleaning team on-site to review and resolve the concern.
5. Update & Plan
You receive a clear update along with a defined plan of action.
6. Ongoing Monitoring
We continue to monitor progress and follow up until the issue is fully resolved.
7. Resolution Confirmed
The process is only complete when you are fully satisfied.
8. Long-Term Satisfaction
Your feedback is used to refine our service and prevent future issues, ensuring consistently high standards.
Always Here for You
With Arodal, you gain more than a cleaning service—you gain a responsive
partner who is always available, always accountable, and always focused on delivering consistent results.
Your satisfaction is, and always will be, our first priority.